Business policy

Our Mission

Our mission is to contribute to the business results of our Partners with our high-quality services and high-quality products, and to provide a great experience to the users of our products.

We constantly monitor the needs of our Partners and look for solutions to earn their maximum satisfaction. This means that we need to market products and develop services that help the business goals of our Partners and make their daily lives easier.

Through our activities, we primarily want to support those resellers who are capable of development, are committed to their activities, want to provide a stable, predictable livelihood for their employees and families, and want to be market leaders in their own region with their products and their services.

Our values

We want to create value in the stationery and office supply market. We aim to excel in our work, which we achieve by focusing on the human values we consider important, morals, honesty and professionalism. We respect our employees and Partners, with the contribution of whom we can achieve our goals. We consider it important to establish mutual cooperation, joint thinking, common value system and some kind of alliance with our Partners that is built on trust.

The basic principle of our company is that our commercial activity pursued with correct business conduct shall serve the mutual satisfaction and growth of our Partners.

Our vision

As a successful Hungarian enterprise, we are committed to our Partners and improving the quality of life of preschool children in the long run.

Joining forces with the members of the Fortuna Office Supplies Regional Store Network and creating a common set of values, we support and assist the graphomotor skills (drawing and writing skills) development of young children. To achieve such goal, we have launched the “Fortuna Office Supplies – Develop By Drawing Support Program.”

We want to be at the forefront of the distribution of high-quality, innovative office supplies for office work, with which we want to contribute to the forming of a quality office environment and to the well-being of the employees working in the office.

The commitment of our staff

The foundations of our quality policy, the stability and predictability of our operations are guaranteed by our excellent employees and controlled business processes:

• Our employees perform their work according to controlled business processes, which always focus on the high level of customer service.
• Our employees are kind, friendly, professionally trained, have excellent product understanding, and maintain a high level of communication with our Partners.
• Our employees adhere to the accepted deadlines. This is true for quotations, response letters, services and delivery deadlines.
• Our employees deliver what they promise. However, if they make a mistake by accident, instead of explaining themselves, they correct it willingly, in a far greater extent than expected.